Appeals and Complaints Procedure

The following procedure pertains to appeals against editorial decisions, complaints about process failures, such as long delays in handling papers, and grievances regarding publication ethics. Initially, the complaint should be addressed to the Editor-in-Chief responsible for the journal and/or the Editor who processed the paper. In case they are the subject of the complaint, please contact the in-house publishing representative (refer to the contacts page on the journal homepage). If there is no publishing contact identified, please send the query to nabaa.alhaayat@gmail.com.